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Velora press-on nail studio FAQ banner

FAQs

About the Nails

What is the difference between handmade and ready-to-wear sets?+

Handmade sets are finished individually with layered art, sculptural details, and embellishments. Ready-to-wear sets use streamlined designs and standardized shapes for faster dispatch.

How do I know which size to order?+

Our universal sets include 24 nails across 12 sizes. Match each tip from sidewall to sidewall before applying. Product pages also include shape and fit information.

How long do Velora nails last?+

Adhesive tabs suit short wear. With careful preparation and nail glue, a set can last up to 14 days.

Can I reuse my press-on nails?+

Yes. Remove gently, clear old adhesive from the underside, and return each nail to its original box between wears.

What comes with my nail purchase?+

Each set includes the nails, a preparation kit, adhesive tabs, nail glue, and storage packaging.

Shipping & Returns

When will my order ship?+

In-stock orders leave the studio within 2 business days. Most deliveries arrive within 5–10 business days after dispatch.

Do you ship internationally?+

We currently ship to United States, Canada, United Kingdom, Australia, New Zealand, Singapore, Japan, Germany, France, Netherlands. Tracked shipping is $12 USD, or complimentary on orders of $120 USD or more. Import duties may be charged by the destination country.

Can I return a nail set?+

Yes, within 30 days of delivery. For hygiene reasons, sets must be unopened and unused unless they arrived faulty. Return shipping is paid by the customer unless the item is faulty or incorrect, and refunds are issued within 7 business days after we receive the return.

Other

Can I order Velora as a gift?+

Yes. Choose a gift-ready set or gift box and enter the recipient's delivery address during checkout.

How can I contact customer care?+

Email lwq9997@gmail.com with your order number and we will help as soon as possible.